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Cookon Product Care

All our products have slightly different care requirements, but any piece of equipment will last longer if is properly maintained and kept clean. So it’s important to embed these practices in your business, and budget for them when it comes to staff time (cleaning) and regular servicing. One of the conditions of our 3-year warranty is that you can demonstrate reasonable care of your product, which includes regular servicing by a licensed gas fitter.

You can find full instructions for product care in your Product Manual. If you don’t have a manual, just go to our Contact Page, select “Request manual” from the drop-down menu under “Nature of Enquiry” and we will send you one.

GENERAL CARE INFORMATION FOR ALL PRODUCTS:

Your appliance must be kept reasonably clean during the working day and thoroughly cleaned at the end of each day. Generally, the only cleaning required on the stainless steel surfaces should be wiping with a cloth and mild dishwashing liquid, as follows:

Allow the appliance to cool down to ambient temperature by natural means.
Gently sponge the area to be cleaned, with a cloth and cleaning solution containing warm water and a mild dishwashing liquid. Wipe dry with an absorbent soft dry cloth.
More persistent stains may require more soaking (hold a warm damp cloth against the area ) or vigorous rubbing with a nylon scourer.
Grill plates and other removable hard-working pieces can go into an Oz Tank overnight and will come out shiny and clean.
Harsh abrasive cleaners or compound powder cleaners, steel wool or wax polishers should not be used anywhere on your appliances.

NEVER:

Spray pressured water onto the appliance or cooking grates. If water gets into your gas nozzles this can cause major problems, with ANY gas appliance.
Apply or splash with water to cool down the appliance.

NOTE: DOING THESE THINGS IS LIKELY TO CAUSE PERMANENT DAMAGE TO APPLIANCE COMPONENTS AND WILL VOID YOUR WARRANTY.

Remember, all care instructions are in your Product Manual. If you don’t have a manual, just go to our Contact Page, select “Request manual” from the drop-down menu under “Nature of Enquiry” and we will send you one.

"In 1990 I purchased a CookOn Gas Barbecue/Oven top. I still have it, I still use it, it cooks great food, Turkey, Chicken, Roast Beef, Hams. After 33 years the only thing that does not work is the electro/Piezzo lighting system. That stopped in the first few years, but so does every other one. I have never cared and light it with a gas lighter. The thermostat still works in Fahrenheit and Centigrade. I am 75 now and consider this product to be one of the best that I ever purchused. If your company ever needs a product reference please ask them to contact me. "

Ron Owen,
Owen Guns

"Our Cookon High Performance Char Grill is over 2.5 years old and is used all day every day. It’s fantastic!"

John Earls,
Anchorage,
Lord Howe Island

“So glad I found Cookon. Not only do you have very good service and products, but I’m so pleased to be able to buy Australian made for my café.”

Mary K, Owner,
Mary's On May,
Sydney

"It is great to actually see outstanding quality Australian Made Equipment is still available! Yes we were surprised when we actually saw the factory where Cookon Equipment is built!!"

David and Linda,
Sunshine Coast

“Prompt, friendly and efficient service. Thank you!”

Christine,
Nanango

"Thank you, it was great to see your impressive folio of competed projects as well as the equipment."

Anna G,
Executive Interior Designer,
DBI Design,
Gold Coast and Brisbane,
Queensland

"Big thanks to your team for the fantastic products and service you provide."

Theo,
Owner,
Chook-a-Licious,
Winston Hills

"Awesome work! Thanks again for your assistance."

Jared I,
Hunter & Barrel,
Sydney

"Register extreme excitement this end guys. It looks amazing. Let’s cook!"

Snowy,
Owner/Chef,
Fins Restaurant,
Byron Bay

"Many thanks for your assistance. Some great ideas, incorporating functionality in design."

Dawn A,
Senior Hospitality Consultant,
Perth

"I like, like, like. Actually, fantastic!"

Ian H,
General Manager,
Best Western Premier,
Malaysia

"All of our custom equipment built by Cookon has been built to last. You can feel it in the quality. The precision with which things fit together shows that everything has been built to mm precision with durability in mind."

Deniz Coskun,
Group Executive Chef,
Mantle Group Hospitality,
Brisbane

"Cookon's service, from the moment I email the concept design through to them I am immediately looked after, working with their draftsman to turn my sketch into a 3d drawing, through to delivery onsite. Their service is second to none."

Deniz Coskun,
Group Executive Chef,
Mantle Group Hospitality

“We were looking at another top-of-market brand but the unique ripple design of the Cookon commercial fryer pan bases halves our gas bill, because it doubles the amount of heated steel touching the oil. It was a no-brainer business decision for us to buy 6 more.”

“Double Good”, “Chocolate Komberry Co” and “The Doughnut Bar”.,
Kombi Alley,
Eat Street Hamilton