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Spare Parts

Cookon carries a large range of genuine replacement spare parts at affordable prices in the (rare) event that something should go wrong with your Cookon appliance. Cookon’s guarantee to all Cookon owners is that we will carry genuine replacement spare parts for a minimum of 7 years after a product has been discontinued. For all spare part enquiries, please call (07) 4801 6366., email spares@cookon.com.au, or fill out the enquiry form on our Contact page.


Product Support

Cookon is committed to providing excellent customer and after sales service to all our customers. Experienced personnel who build our products and who have working knowledge and experience using them are here to talk to you. We’re committed to keeping your business operating to capacity. Just make your product support enquiry via the enquiry form on our Contact page, or call us on (07) 4801 6366.


Cookon has a nationwide network of authorised service agents who are ready to assist you. To locate your nearest service agent, please complete the enquiry form on our Contact page, or just call us on (07) 4801 6366.


Technical Support

Cookon has fully trained and qualified staff who can attend to technical support enquiries should you require assistance when servicing a Cookon appliance. Our team is here to help get you back up and running with minimal downtime. For technical support, please use the enquiry form on our Contact page or if your enquiry is urgent, please call (07) 4801 6366.

Product Care

We’ve actually had a customer tell us they specified our products because they’re reputed to be “indestructible”!

Despite the fact that our products are built (and proven) to withstand high use and high heat all day, every day, over many years, there are clearly some product care procedures that will ensure your Cookon equipment goes the distance – and won’t void your warranty. Find out how to care for your Cookon.



All Cookon Appliances (except for Custom-made or modified products) are covered by a 3 Year Parts & Labour Warranty. The detail on our Warranty terms is on the last page of every one of our Product Manuals and can be found here. To activate the warranty for your newly installed appliance, please ensure that a qualified gas installer has completed the commissioning sheet supplied in the manual with the appliance and that it has been returned to us for product warranty registration. You can do this here on our website. On our enquiry form, just select the “upload warranty” option in the drop-down menu under “Nature of Enquiry”. You’ll find our enquiry form on our Contact page. This warranty/ commissioning sheet that you and your gas fitter fill out and upload lets us know that the appliance has been installed correctly by a licensed gas fitter and was installed as per the manufacturer’s instructions.

Failure to return the commissioning sheet may result in warranty claims being denied, and we don’t want that to happen to you! For warranty support please use the “Product Enquiry” option on our form on the Contact page, or the general comments field in the Warranty upload form, or simply call us on (07) 4801 6366.


"In 1990 I purchased a CookOn Gas Barbecue/Oven top. I still have it, I still use it, it cooks great food, Turkey, Chicken, Roast Beef, Hams. After 33 years the only thing that does not work is the electro/Piezzo lighting system. That stopped in the first few years, but so does every other one. I have never cared and light it with a gas lighter. The thermostat still works in Fahrenheit and Centigrade. I am 75 now and consider this product to be one of the best that I ever purchused. If your company ever needs a product reference please ask them to contact me. "

Ron Owen,
Owen Guns

"Our Cookon High Performance Char Grill is over 2.5 years old and is used all day every day. It’s fantastic!"

John Earls,
Lord Howe Island

“So glad I found Cookon. Not only do you have very good service and products, but I’m so pleased to be able to buy Australian made for my café.”

Mary K, Owner,
Mary's On May,

"It is great to actually see outstanding quality Australian Made Equipment is still available! Yes we were surprised when we actually saw the factory where Cookon Equipment is built!!"

David and Linda,
Sunshine Coast

“Prompt, friendly and efficient service. Thank you!”


"Thank you, it was great to see your impressive folio of competed projects as well as the equipment."

Anna G,
Executive Interior Designer,
DBI Design,
Gold Coast and Brisbane,

"Big thanks to your team for the fantastic products and service you provide."

Winston Hills

"Awesome work! Thanks again for your assistance."

Jared I,
Hunter & Barrel,

"Register extreme excitement this end guys. It looks amazing. Let’s cook!"

Fins Restaurant,
Byron Bay

"Many thanks for your assistance. Some great ideas, incorporating functionality in design."

Dawn A,
Senior Hospitality Consultant,

"I like, like, like. Actually, fantastic!"

Ian H,
General Manager,
Best Western Premier,

"All of our custom equipment built by Cookon has been built to last. You can feel it in the quality. The precision with which things fit together shows that everything has been built to mm precision with durability in mind."

Deniz Coskun,
Group Executive Chef,
Mantle Group Hospitality,

"Cookon's service, from the moment I email the concept design through to them I am immediately looked after, working with their draftsman to turn my sketch into a 3d drawing, through to delivery onsite. Their service is second to none."

Deniz Coskun,
Group Executive Chef,
Mantle Group Hospitality

“We were looking at another top-of-market brand but the unique ripple design of the Cookon commercial fryer pan bases halves our gas bill, because it doubles the amount of heated steel touching the oil. It was a no-brainer business decision for us to buy 6 more.”

“Double Good”, “Chocolate Komberry Co” and “The Doughnut Bar”.,
Kombi Alley,
Eat Street Hamilton

Contact Us Today

For more information on our commercial kitchen equipment suppliers, contact us today or call us on (07) 4801 6366.