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  • About Us
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    • Grills
      • Robata Grills
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      • High Performance Grills
    • Ovens
      • Pie Warmer / Vendor Oven
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Home / Warranty Page

Cookon Warranty Policy Statement

Commercial Warranty

Where our products are used in a commercial environment, Cookon warrants to the original purchaser (customer) of product manufactured by Cookon that for thirty six (36) months from the date of purchase of the product by the customer any defect in workmanship or material will be (subject to the warranty exclusions), repaired without charge, or any major failure that cannot be repaired will be replaced (at the discretion of Cookon).

Warranty Exclusions

  1. The warranty period is not renewed or extended as a result of a warranty repair or replacement.
  2. The warranty is not transferable and is only offered to the original owner/purchaser.
  3. The warranty does not extend to any products that have any unauthorised alterations or modifications.
  4. Warranty work must be performed by a licensed technician authorised by Cookon.
  5. The 36 month warranty extends to materials and workmanship used in the manufacture of the Cookon product but excludes componentry supplied by 3rd parties.
  6. Accidental damage, misuse, negligence or any other failure by the customer to take reasonable care are deemed to void the warranty. (Please make note of care and servicing instructions in this manual).
  7. Hire company owners or operators are limited to 12 months warranty.
  8. Improper installation or commissioning of the product.
  9. The warranty does not cover items of a consumables nature that may regularly be replaced on a scheduled maintenance basis. E.g. thermocouple, thermopiles, mini-sit controls, 820 nova controls, thermostats, pilot lights, grates and any other item deemed to be a consumable by Cookon.

How to make a Warranty Claim

If our product fails within the warranty period, immediately stop using the product and store in a safe, dry environment and contact Cookon as soon as possible. To make a claim under this warranty, contact Cookon at any of the contact points mentioned on the website www.cookon.com.au

Subject to any rights you may have under the Australian Consumer Law, you will have to pay for any faults or problems not covered by the warranty.

Buyer responsibility

Installation

Make sure your product is correctly installed following the instructions in the supplied manuals. This includes correct connection of services such as electricity, gas, water, drainage, and any required materials.

The product must be installed by a licensed Gas Fitter and your completed commissioning sheet returned to Cookon to register your Warranty.

You will find the Warranty/Commissioning sheet in the centrefold of our Manuals. Please detach, fill, scan or photograph and upload the image of your warranty form on our contact page. Just select “Warranty Upload” from the drop-down list under “Nature of Enquiry”.

Please note:

FAILURE TO COMPLY WITH THE WARRANTY TERMS & CONDITIONS MAY VOID YOUR WARRANTY.

No warranty claims will be considered/approved if the warranty/commissioning form provided in the operators manual is not completed and returned to Cookon.

 

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FACTORY AND OFFICE 20 Curtin Ave West
Eagle Farm
Qld 4009


(07) 3267 1133

enquiries@cookon.com.au
Australian Made and Owned
© 2021
Cookon is a member of the
Langford Metal Industries Group
a Queensland Company Established 1955

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