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Commercial Warranty
Where our products are used in a commercial environment, Cookon warrants to the original purchaser (customer) of product manufactured by Cookon that for thirty six (36) months from the date of purchase of the product by the customer any defect in workmanship or material will be (subject to the warranty exclusions), repaired without charge, or any major failure that cannot be repaired will be replaced (at the discretion of Cookon).
Warranty Exclusions:
- The warranty period is not renewed or extended as a result of a warranty repair or replacement.
- The warranty is not transferable and is only offered to the original owner/purchaser.
- The warranty does not extend to any products that have any unauthorised alterations or modifications.
- Warranty work must be performed by a licensed technician authorised by Cookon.
- The 36 month warranty extends to materials and workmanship used in the manufacture of the Cookon product but excludes componentry supplied by 3rd parties.
- Accidental damage, misuse, negligence or any other failure by the customer to take reasonable care are deemed to void the warranty. (Please make note of care and servicing instructions in this manual).
- Hire company owners or operators are limited to 12 months warranty.
- Improper installation or commissioning of the product.
- The warranty does not cover items of a consumables nature that may regularly be replaced on a scheduled maintenance basis. E.g. thermocouple, thermopiles, mini-sit controls, 820 nova controls, thermostats, pilot lights, grates and any other item deemed to be a consumable by Cookon.
How to make a Warranty Claim
If our product fails within the warranty period, immediately stop using the product and store in a safe, dry environment and contact Cookon as soon as possible. To make a claim under this warranty, contact Cookon at any of the contact points mentioned on the website www.cookon.com.au
Subject to any rights you may have under the Australian Consumer Law, you will have to pay for any faults or problems not covered by the warranty.
BUYER RESPONSIBILTY
Installation
Make sure your product is correctly installed following the instructions in the supplied manuals. This includes correct connection of services such as electricity, gas, water, drainage, and any required materials.
The product must be installed by a licensed Gas Fitter and your completed commissioning sheet returned to Cookon to register your Warranty.
You will find the Warranty/Commissioning sheet in the centrefold of our Manuals. Please detach, fill, scan or photograph and upload the image of your warranty form on our contact page. Just select “Warranty Upload” from the drop-down list under “Nature of Enquiry”.
Please note:
FAILURE TO COMPLY WITH THE WARRANTY TERMS & CONDITIONS MAY VOID YOUR WARRANTY.
No warranty claims will be considered/approved if the warranty/commissioning form provided in the operators manual is not completed and returned to Cookon.
"In 1990 I purchased a CookOn Gas Barbecue/Oven top. I still have it, I still use it, it cooks great food, Turkey, Chicken, Roast Beef, Hams. After 33 years the only thing that does not work is the electro/Piezzo lighting system. That stopped in the first few years, but so does every other one. I have never cared and light it with a gas lighter. The thermostat still works in Fahrenheit and Centigrade. I am 75 now and consider this product to be one of the best that I ever purchused. If your company ever needs a product reference please ask them to contact me. "
"Our Cookon High Performance Char Grill is over 2.5 years old and is used all day every day. It’s fantastic!"
“So glad I found Cookon. Not only do you have very good service and products, but I’m so pleased to be able to buy Australian made for my café.”
"It is great to actually see outstanding quality Australian Made Equipment is still available! Yes we were surprised when we actually saw the factory where Cookon Equipment is built!!"
“Prompt, friendly and efficient service. Thank you!”
"Thank you, it was great to see your impressive folio of competed projects as well as the equipment."
"Big thanks to your team for the fantastic products and service you provide."
"Awesome work! Thanks again for your assistance."
"Register extreme excitement this end guys. It looks amazing. Let’s cook!"
"Many thanks for your assistance. Some great ideas, incorporating functionality in design."
"I like, like, like. Actually, fantastic!"
"All of our custom equipment built by Cookon has been built to last. You can feel it in the quality. The precision with which things fit together shows that everything has been built to mm precision with durability in mind."
"Cookon's service, from the moment I email the concept design through to them I am immediately looked after, working with their draftsman to turn my sketch into a 3d drawing, through to delivery onsite. Their service is second to none."
“We were looking at another top-of-market brand but the unique ripple design of the Cookon commercial fryer pan bases halves our gas bill, because it doubles the amount of heated steel touching the oil. It was a no-brainer business decision for us to buy 6 more.”
Contact Us Today
For more information on our commercial kitchen equipment suppliers, contact us today or call us on (07) 3267 1133.
