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Where our products are used in a commercial environment, Cookon warrants to the original purchaser (customer) of product manufactured by Cookon that for thirty six (36) months from the date of purchase of the product by the customer any defect in workmanship or material will be (subject to the warranty exclusions), repaired without charge, or any major failure that cannot be repaired will be replaced (at the discretion of Cookon).
How to make a Warranty Claim
If our product fails within the warranty period, immediately stop using the product and store in a safe, dry environment and contact Cookon as soon as possible. To make a claim under this warranty, contact Cookon at any of the contact points mentioned on the website www.cookon.com.au
Subject to any rights you may have under the Australian Consumer Law, you will have to pay for any faults or problems not covered by the warranty.
Make sure your product is correctly installed following the instructions in the supplied manuals. This includes correct connection of services such as electricity, gas, water, drainage, and any required materials.
The product must be installed by a licensed Gas Fitter and your completed commissioning sheet returned to Cookon to register your Warranty.
You will find the Warranty/Commissioning sheet in the centrefold of our Manuals. Please detach, fill, scan or photograph and upload the image of your warranty form on our contact page. Just select “Warranty Upload” from the drop-down list under “Nature of Enquiry”.
FAILURE TO COMPLY WITH THE WARRANTY TERMS & CONDITIONS MAY VOID YOUR WARRANTY.
No warranty claims will be considered/approved if the warranty/commissioning form provided in the operators manual is not completed and returned to Cookon.